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a man using vibrantLive on his phone

We're bringing your banker to you.

Meet face-to-face from wherever you are to become a member, apply for a loan, open a new account, and more.

How can we help you?

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Get help with your existing account

  • Make a payment
  • Transfer funds
  • File a transaction dispute
  • Initiate a wire transfer
  • Update your account information
Connect via video chat to speak with a member services specialist. 
  • Make a payment
  • Transfer funds
  • File a transaction dispute
  • Initiate a wire transfer
  • Update your account information
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Get help with a new loan or account

  • Become a member  
  • Open a checking account  
  • Apply for an auto loan  
  • Apply for a personal loan  
  • Apply for a credit card  
Connect via video chat to speak with a personal banker.
  • Become a member  
  • Open a checking account  
  • Apply for an auto loan  
  • Apply for a personal loan  
  • Apply for a credit card  

Frequently asked questions

When can I use vibrantLive?

vibrantLive is available during our regular business hours (8:30 a.m. to 5 p.m. Monday through Fridays, and 8:30 a.m. to 12 p.m. on Saturdays). During busy periods, you may have to wait a few minutes for a member specialist or personal banker to become available.

What equipment do I need?

To connect, you'll need a computer or smart device with a camera, microphone, and reliable internet connection. In addition, you'll want to contact us from a private location so that others don't overhear any confidential information. Find a space that is quiet and well-lit so that we can clearly see and hear you during our session.

Are there any banking services that aren't available?

Right now, we are unable to provide support for commercial lending or mortgage and home equity loans. Connect with a business banker or start a mortgage application.  

What if I don't have a web camera and/or microphone on my computer?

For maximum account security, we must be able to see and hear members before we can complete transactions. If you don’t have the necessary equipment, you can visit a designated vibrantLive room at these branches:

  • Moline
  • Bettendorf
  • Clinton
  • Geneseo
  • Danville

Ask a member of our branch staff to help you get connected. 

What's the procedure for verifying my identity or signing documents?

You'll need to verify your identity either by showing a government-issued ID or by answering a series of questions. You’ll be able to electronically sign any documents during the session—no emails required.

Please note: If you have questions about multiple accounts with different owners, you’ll need to make a separate call for each.

What web browsers are compatible with vibrantLive?

You can use Google Chrome, Microsoft Edge, Firefox, or Safari to access vibrantLive. 

What do I do if my device won't connect?

First, make sure the device you're using has a front-facing camera and that it is turned on. Your device won't connect to vibrantLive without a working camera.

Next, make sure you don't have pop-up windows blocked. 

If you are still having trouble connecting, you can either visit one of the branches listed below to use the designated vibrantLive room, or download the Vibrant mobile app to your smart phone and connect via the app.

vibrantLive rooms are available at these branches:

  • Moline
  • Bettendorf
  • Clinton
  • Geneseo
  • Danville

 

I'm not in a private location and don't want to share personal information. What should I do?

Don't worry! If you're not in an area where you feel comfortable sharing personal information aloud, vibrantLive has a secure chat feature that enables you to share information with your personal banker by typing it.