Frequently asked questions
Yes, but we’re rolling out these design changes to the browser version of your online account first. Look for updates to both our Apple and Android mobile apps in a few weeks.
The redesigned interface has all the tools and features you’re used to—but they may not be in the same place you’re used to. If you’re having trouble locating something, our Member Contact Center will be glad to help. Message us 24/7 through the Contact tab or connect via vibrantLive during regular business hours.
We’ll let you know when we release the new app via a message on your home screen when you log in. If you’re already using the app and you have automatic updates enabled, you should be able to start using it as soon as it’s available. If not, go to Apple’s AppStore or Google Play Store to manually download the update once you learn it has been released.