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Safeguarding Your Personal Information

At Vibrant, we do everything we can to keep your records safe. In addition to all our efforts, here are a few things you can do to stay safe online...

8 Tips To Stay Safe In Cyberspace

  1. Set good passwords. Make your passwords a combo of all the options available to you! Get creative with uppercase, lowercase, numbers, and special characters. Length is one of your best defenders! Switch them up often and resist the urge to write them down.
  2. Don't reveal personal information via email. Just because it looks like a trusted contact, doesn't mean it is! Look past the contact name and dive directly into the sender's email address to be safe. Sending out personal information online is never a good idea!
  3. Don't download that file! Be careful what you open. Scam tactics are becoming more advanced and can closely mimic well-known contacts. Downloading files can open the gate to harmful software or viruses entering your computer. To protect yourself, make sure you recognize email addresses, don't open questionable attachments, and invest in a powerful up-to-date antivirus program!
  4. Links aren't always what they seem. Think twice before you login to an account from an email link! Email scams are getting more creative by producing phony web pages that may appear to be familiar. Remember when in doubt, don't click! Type in the URL address you know and trust before logging in.
  5. Stay on top of what you share. Autofill is a pretty handy feature nowadays, but off the top of your head, can you remember all the places that currently store your payment info? Don't underestimate the importance of being able to retrace your digital footprint. Delete accounts that you no longer use, and remove payment information from them. The more places personal information is stored, the more spots of vulnerability you have!
  6. Take that extra click. Before you move that mouse any further, make sure you sign out! Just because you close the window, doesn't mean you're officially logged out. You could be giving instant access to unwanted users. So take that extra click to protect yourself.
  7. Track your account activity. Stay in the know! Money flows in and out of accounts fast. So keeping an eye on the movement can help you catch any mistakes that could arise. You can even observe on the go! Sign up for mobile banking to check your balances anytime, anywhere. 
  8. Review your security. It feels like a pain, but make sure you take the time to regularly assess your personal security measures. Change your old passwords, and finally prioritize taking the time to set up those two-factor authentications. Renew that antivirus protection and throw away those sticky password notes! You will thank yourself later!

 

Mobile Banking Safety Tips

If you are accessing your online account from a phone or tablet, protect yourself by treating your mobile device like a computer. That means:

  • Don't click on unsolicited links or download software from sources whose origin is not clear.
  • Only use apps from the credit union or bank, not third-party apps.
  • Be careful when mixing money, work, and fun. Smartphones shouldn't be used for visiting financial sites and visiting sites to download games. Often sites offering free games contain viruses that harvest personal or financial information from a smartphone.

 

What to Expect from Vibrant Credit Union

We will NEVER call, email, or otherwise contact you and ask for your user name, password, or other online banking credentials. If someone is asking for this information over the phone, it isn’t us. 

 

We will NEVER contact you and ask for your credit or debit card number, PIN, or 3-digit security code. Again, if someone calls you asking for this info claiming to be us, hang up.

 

We will NEVER ask for your card number or expiration date.

 

Questions usually asked when a fraud detection call is initiated are:

  • Last four digits of your Social Security number.
  • Month and year of your birth
  • Your full address
  • Mother's maiden name
  • Joint cardholder's name (if applicable)

If you are uncomfortable with the call, please hang up and call us back at the 800 number on the back of your card.

 

Debit Card

Our card provider, Client Central, will never ask for your card number, expiration date, or CVV code.

 

Rights and Responsibilities

With respect to online banking and electronic fund transfers, the federal government has put in place rights and responsibilities for both you and the credit union. These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account with Vibrant Credit Union. You can also find them under disclosures. Ultimately, if you notice suspicious account activity or experience security-related events, please contact the credit union immediately at 800-323-5109.