
NEW! Talk with us face-to-face from anywhere
Now you don't have to take time from your busy day to visit one of our branches. Become a member, open an account, apply for an auto or personal loan, and more via vibrantLive.
Frequently asked questions
Our regular business hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday and 8:30 a.m. to noon on Saturday.
If you need to report that your debit or credit card has been lost or stolen, and it's after our regular business hours, call 1-800-323-5109 and press 1.
Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password.
Click here to reset your password.
If you’re setting up a payment for a Vibrant loan or credit card, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency.
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To protect your account against fraudulent charges, we may block transactions that originate from outside your geographic area. If you plan to travel or are already on the road, you can call 1-800-323-5109 to let us know. (After 5 p.m. and on weekends or holidays, choose option 2 from the voicemail menu.) You can also log in to your online banking account and send us a message.
If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109.
During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card.
After hours, contact Mastercard directly at 1-800-MASTERCARD (1-800-627-8372) to prevent unauthorized charges.
Vibrant members can choose to skip a monthly payment on their Vibrant auto loan, personal loan, or credit card up to two times a year (non-consecutive months only).
The cost of the service is $100 for minimum payments up to $200 and $180 for payments above $200. Get more information or request Skip-a-Pay.
Need to get in touch?
Current Vibrant members
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Send a secure message through your online banking app.
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Shoot us an email at hello@vibrantcu.org.
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Get help with your current account or get a new account, credit card, or loan via vibrantLive (regular business hours only).
We'll get back to you as soon as possible during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday, plus 8:30 a.m. to noon on Saturday).
New to Vibrant?
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Become a member, open an account, or apply for a loan or credit card through vibrantLive (regular business hours only)
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Get started with an online application.
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Email us at hello@vibrantcu.org with any other questions
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