How Can We Help?
The fastest way to get help depends on what you need.
Many account-related requests can't be handled through our website contact form or standard email. For your security, questions involving your account require a secure channel and identity verification. Use the options below to get help faster.
Online Banking & Login Help
Can't sign in to Online Banking?
Start with these self-service options:
If you're still unable to access your account, call us at 800-323-5109.
We'll need to verify your identity before restoring access.
Account Questions & Support
Need help with your balance, transactions, payments, account number, loan, or other account activity?
These requests require access to your account and cannot be handled through the website contact form or standard email.
Use one of these secure options instead:
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Secure Chat in Online Banking
This is the fastest and most secure way to get help with account-specific questions.
Fraud or Card Issues
Lost your card? See a transaction you don't recognize? Think you may be experiencing fraud?
Contact us as soon as possible. Use a secure channel for:
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Lost or stolen cards
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Unauthorized transactions
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Suspected fraud
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Card security concerns
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The sooner you reach out, the sooner we can help protect your account.
For the fastest assistance, call 800-323-5109. For all after hours card help, call 800-379-6724.
Need to send us documents?
Some requests require paperwork, and email is the quickest way to get it to the right team. If you're sending items such as a death certificate, Small Estate Affidavit, Power of Attorney paperwork, or other supporting documents, please email them to hello@vibrantcu.org.
Secure Support Options
Secure channels for account assistance:
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Secure Chat in Online Banking
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Automated Phone Banking
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Phone Support
Phone: 800-323-5109
Hours (Central Time)
Monday-Friday: 8:30 a.m.-5:00 p.m.
Saturday: 8:30 a.m.-12:00 p.m.
Sunday: Closed
Account-specific requests require identity verification and cannot be handled through the contact form below.
General Questions
Questions about products, services, locations, careers, partnerships, or website feedback?
Send us a message below.*
*By filling out this form and clicking the submit button, you agree to be contacted by Vibrant Credit Union via phone, email, and/or text message for this product or service. For your protection, please do not provide any personal account information. To communicate specific account information with us please give us a call at 800.323.5109, message us through online banking or stop into any of our branch locations.
Frequently asked questions
I need help with my account. When is your member services team available?
Our regular business hours are from 8:30 a.m. to 5:00 p.m. CT Monday through Friday and 8:30 a.m. to noon CT on Saturdays.
If you need to report your debit card lost or stolen and it's after our regular business hours, please call 1-800-379-6724 to prevent unauthorized charges.
I got locked out of my online account. What do I do?
Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password.
I forgot my password. What do I do?
How do I set up an automatic payment?
If you’re setting up a payment for a Vibrant loan, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency.
What is the Vibrant routing number?
271183646
How do I keep debit transactions from being blocked while traveling?
Going on a trip? While traveling, provide us with your plans to prevent potential card interruptions.
To share your travel plans, visit 'Travel Notices' under 'Manage Cards' on online banking. On the mobile app, select 'Cards' from the main menu. Choose the card you plan on taking and select 'Travel Notices' to enter date and destination information. You can set travel alerts on multiple cards, but it must be set up individually per card.
I got a text message about a fraudulent charge. What should I do?
If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109.
What should I do if I lose my card?
During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card.
For after hours support on your debit card, please call 1-800-379-6724 to prevent unauthorized charges.